All purchases are dispatched within three working days of payment (unless otherwise stated). Delivery to UK addresses will generally be either via Royal Mail Special Delivery or DPD. Both are next day services and include full insurance.
Shipping to International addresses will generally be via International Signed-for delivery.This service will arrive via your national postal service and require a signature upon receipt. We use either DPD, DHL, Parcelforce, or UPS for larger items. Transit insurance for all international postal services is covered by a third party insurance policy.
We do not charge for postage.
In the unlikely event of disappointment, we offer a no quibble full money back guarantee, within ten days of receipt. Refunds will be made once we have received the goods.
In the event of loss or damage whilst in transit, reimbursement will be made once compensation has been made by the appropriate carrier or by our marine insurers.
If you have any further questions or need to contact us for any reason, please email us at [email protected] or telephone our Customer Services Department on (0044) 1594 546328.
All of our antique and second-hand silver is thoroughly checked before being offered for sale. We guarantee that you will receive exactly what you expect, in good order throughout and in a timely, professional manner. Your complete satisfaction matters to us and we shall do our utmost to achieve this goal.